Frequently Asked Questions
Find answers to common questions about using EZTIX
Simply browse our events, select the one you're interested in, and click 'Get Tickets'. Follow the checkout process to complete your purchase. You'll receive your tickets via email immediately after your purchase is confirmed.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and digital payment methods including PayPal, Apple Pay, and Google Pay. All payments are processed securely through our trusted payment partners.
Refund policies vary by event. Please check the specific event's terms and conditions. Generally, refunds are available up to 48 hours before the event. Some events may offer ticket transfer or resale options if refunds are not available.
Your tickets will be emailed to you immediately after purchase. You can also access them anytime by logging into your EZTIX account. We recommend adding your tickets to your mobile wallet for easy access at the venue.
If an event is cancelled, you will automatically receive a full refund to your original payment method within 5-10 business days. We'll notify you via email about the cancellation and refund process. Any fees associated with the purchase will also be refunded.
Yes, there may be service fees, facility fees, or processing fees depending on the event. These fees help cover the costs of our ticketing platform, payment processing, and venue operations. All applicable fees will be clearly displayed before you complete your purchase.
Yes, in most cases tickets can be transferred to another person. Log into your account, go to your orders, and look for the transfer option. You'll need the recipient's email address to complete the transfer. Some events may have restrictions on ticket transfers.
We support multiple currencies including USD, CAD, EUR, GBP, AUD, and TTD (Trinidad and Tobago Dollar). The currency will be determined by the event location or the organizer's preference and will be clearly displayed during checkout.