Event Guidelines
Comprehensive guidelines to ensure safe, successful, and enjoyable events for everyone
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Guidelines for Event Organizers
Essential requirements and best practices for hosting events on EZTIX
Event Planning & Setup
- Provide accurate event information including date, time, location, and description
- Upload high-quality event images and promotional materials
- Set appropriate ticket prices and availability limits
- Include clear terms and conditions for your event
Venue & Location Requirements
- Ensure venue has proper permits and licenses for your event type
- Verify venue capacity matches your ticket sales limits
- Provide clear directions and parking information
- Ensure accessibility compliance for attendees with disabilities
Communication & Updates
- Respond to attendee inquiries within 24 hours
- Send event updates and reminders to ticket holders
- Notify attendees immediately of any changes or cancellations
- Provide clear check-in and entry procedures
Guidelines for Event Attendees
Important information for a safe and enjoyable event experience
Ticket & Entry Guidelines
- Bring valid photo ID that matches your ticket information
- Have your digital or printed ticket ready for scanning
- Arrive early to allow time for security checks and entry
- Keep your ticket/wristband visible throughout the event
Behavior & Conduct
- Respect other attendees, staff, and performers
- Follow venue rules and staff instructions
- Report any suspicious activity or safety concerns immediately
- Keep noise levels appropriate for the venue and event type
Items & Restrictions
✅ Recommended to Bring:
- • Valid photo identification
- • Comfortable clothing and shoes
- • Water bottle (if allowed)
- • Phone charger/power bank
- • Cash for vendors (if applicable)
❌ Typically Prohibited:
- • Outside food and beverages
- • Professional cameras/recording equipment
- • Weapons or dangerous items
- • Illegal substances
- • Large bags or backpacks
Note: Specific restrictions vary by event. Check your event details for complete information.
Safety & Security Guidelines
Essential safety information for all event participants
Emergency Procedures
- Emergency:Call 911 immediately for medical emergencies or serious incidents
- Evacuation:Follow staff instructions and proceed to designated emergency exits
- Lost Person:Report to event staff or security immediately
- Medical:Locate first aid stations or notify security for medical assistance
Health & Wellness
- Stay hydrated, especially at outdoor or long-duration events
- Take breaks when needed and know your limits
- Follow any health protocols specified by the event organizer
- Inform organizers of any special medical needs or allergies
Security & Protection
- Keep personal belongings secure and don't leave items unattended
- Be aware of your surroundings and trust your instincts
- Report suspicious behavior or unattended items to security
- Plan your transportation home in advance
EZTIX Platform Policies
Important policies governing the use of our ticketing platform
Refund & Cancellation Policy
- • Refund policies are set by individual event organizers
- • Check the specific refund terms before purchasing tickets
- • Event cancellations by organizers typically result in full refunds
- • Processing time for refunds is 5-10 business days
- • Contact customer support for refund-related inquiries
Photography & Recording
- Photography and recording policies vary by event
- Personal photos for social media are generally allowed
- Professional equipment typically requires special permission
- Respect others' privacy and ask before photographing people
Prohibited Activities
The following activities are strictly prohibited:
- • Ticket scalping or unauthorized resale
- • Harassment, discrimination, or hate speech
- • Illegal activities or substance abuse
- • Disrupting the event or other attendees
- • Unauthorized commercial activities or solicitation
- • Bringing prohibited items as specified by the event
Need Help?
Contact us if you have questions about these guidelines or need assistance
Last updated: August 20, 2025